Your Privacy Comes First at poketoto
We take your personal data seriously. This privacy policy explains exactly how we collect, use and protect your information across the poketoto platform—from account creation through every DANA...
Privacy Policy: What We Collect and Why
poketoto collects personal data necessary to operate your account, process transactions and maintain platform security in Indonesia and supported regions where local law permits. We gather account details, payment information, device data and play history to deliver the lobby experience you expect. Your data is encrypted, stored securely and never sold to third parties. We comply with applicable Indonesian data protection standards
and regional privacy frameworks. You control your account settings and can request data access or deletion through our support team at any time.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Questions About Your Privacy?
Email Support
Reach our privacy team at [email protected] with any concerns about your data, account security or how we use your information.
Live Chat
Open the chat widget inside your account dashboard to speak with our team about privacy questions, data requests or account concerns in real time.
Account Settings
Update your contact details, communication preferences and data sharing settings directly in your account profile without contacting support.
Why Your Data Is Safe With Us
Encrypted Transactions
Every DANA, OVO, GoPay and QRIS payment is encrypted end-to-end. Your financial details never travel in plain text across our...
Regular Security Audits
We conduct third-party security reviews to verify encryption, access controls and data storage meet current standards and industry best practices.
Limited Staff Access
Only essential personnel with strict confidentiality agreements can view your account data. Access is logged and monitored continuously.
No Third-Party Sharing
We do not sell, rent or share your personal information with marketers, data brokers or external platforms without your explicit...
Indonesia Compliance
Our privacy practices align with Indonesian regulations and regional data protection requirements for supported areas in Southeast Asia.
Transparent Policies
This policy is written in plain language. We explain what we collect, why we need it and how long we...
Privacy Policy Consistency Across poketoto
| Terms of Service | Our Terms outline account creation, dispute resolution and prohibited activities. Privacy Policy covers only data collection, use and protection. |
|---|---|
| Cookie Policy | Separate policy governs tracking cookies, analytics and device identifiers. We disclose cookie types and let you control preferences in account settings. |
| Security Statement | Details encryption standards, two-factor authentication and fraud prevention. Privacy Policy focuses on personal data handling, not infrastructure security. |
| Payment Terms | DANA, OVO, GoPay and QRIS processing follow payment partner terms. This policy explains how we protect payment data after it reaches our system. |
| Data Retention Schedule | We retain account data for the lifetime of your account plus 7 years for compliance. Deleted accounts are purged within 30 days of closure request. |
| Complaint Procedures | If you believe we've mishandled your data, email [email protected]. We respond to privacy complaints within 14 calendar days of receipt. |
| Policy Updates | Material changes to this policy are announced via email to your account address. Continued use after notification means you accept updated terms. |
How We Protect Your Account
Account Creation
You provide minimal identity information during signup—email, phone, name. We verify phone and email before granting full lobby access.
Transaction Records
Every deposit, withdrawal and game session is logged in your account history. You can review transaction timestamps, amounts and payment method used.
Device Recognition
We track device type, IP address and browser fingerprint for security. You're alerted to new devices logging into your account via email.
Two-Factor Authentication
Protect your account with SMS or authenticator app codes. Enable two-factor in settings to prevent unauthorized access to your login.
Play History Storage
We store game session details to calculate rewards and detect fraud. Your play history is visible only to you and our compliance team.
Data Deletion
Close your account and request full data erasure. We retain records required by law but delete personal details within the retention window.